We process orders daily and try to send your parcel to you as quickly as possible. Our average processing time is 1 working day. Our working days are Mon - Fri.
Please allow for 1-4 business days for your package to arrive. We try our best to deliver on time, but ask for your understanding on surge days (double digit sales. etc.) due to higher volume of orders.
Occasionally, your parcel might be temporarily in transit within a sorting center, resulting in longer waits. Failed pickups may be due to area courier missing pickup and high volume for the day.
For hygiene reasons, all masks are non-returnable.
Do contact us at firstname.lastname@example.org you received a faulty item and we will assist you accordingly.
Due to the current high demand, we will try our best to reply to your inquiries within 24-48 hours upon receipt of your inquiry. Thank you very much for your patience.
For approved returns:
We will check the returned items prior to giving a refund.